Returns & Replacements

As you might know, all items are made to order.

I ask that with this in mind, you please ensure your order is correct before making payment. I will not accept returns for items if you simply change your mind on your purchase after receiving the item.

These items are not just pulled from a warehouse shelf, your payment is made for my time creating your unique item by hand when ordered. Please have some appreciation for the time spent and money invested in materials for each product.

Sizing information is provided with each item, and specific measurements can be given if required. Just ask using the contact me form provided, or send me a message on the facebook page.

I do however understand that even with this information it can be difficult to gauge the required size, especially if the item is a gift for someone else.

So, if needed an item can be returned for an exchange. But only where authorisation is given. Please see below for details.

Returns & Replacements

Before returning an item you must obtain a returns authorisation.

Personalised items, unique order requests or items with design modifications CANNOT BE RETURNED FOR ANY REASON

We will authorise the return of an item in the following cases:

EXCHANGE

You may return any unworn and unwashed item to us for size or design exchange. You need to ensure your item is returned to us within 28 days of you receiving it.

• We will only refund postage if the return is a result of our error.
• We cannot refund or exchange a worn or washed item for any reason.
• You must ensure that the item being returned is suitable for resale.

FAULTY OR DAMAGED ITEM

You may return any item that was faulty or damaged when received for a replacement or refund. If this case arises, in order for us to resolve the matter quickly and efficiently you need to contact us within 48 hours of receiving the goods. You will need to retain all packaging and labels received with your parcel, otherwise you may invalidate any claim. In cases where items have been sent out damaged or faulty we will also refund the return postage.

• We will only refund postage if the return is a result of our error.
• We cannot refund or exchange a worn or washed item for any reason.

DUPLICATE OR INCORRECT ITEM

You may return any duplicate or incorrect item sent to you as a result of our error for an exchange for the correct item. In these cases we will also refund the return postage.

To request a returns authorisation please contact us and include all order information you have to hand.

REFUNDS

Refunds can and will only be made to the original account used to pay for the item being refunded. Under no circumstances will refunds be made using methods or accounts that we're not involved in the original order process.